ASB VACANCY – Cultural Mediation Officer Farsi – Thessaloniki

Job Description
Job Title: Cultural Mediation Officer Farsi
Department: SMS
Location: Thessaloniki, Greece
Salary: L4;  S1-S7
Period: 01.07.21-31.08.21


  1. Background/ASB Summary:


ASB Germany

ASB Germany 

The “Arbeiter-Samariter-Bund Deutschland (ASB)” is a German aid and welfare organization with more than 300 branches at national, regional, district and municipal level all over Germany.  More than 1.2 million members provide a broad social basis for our organization and more than 20,000 employees as well as over 17,000 volunteers form part of the ASB ensuring a high level of quality in areas such as rescue services, civil protection and social services. Since its foundation in 1888, the ASB has acted as a politically and denominationally independent association ensuring a high level of continuity and reliability.


ASB Foreign Aid

ASB Foreign Aid Department provides both direct emergency relief to people hit by man-made or natural disasters and longer-term rehabilitation measures designed to promote recovery and to rapidly help restore the livelihood of refugees, internally displaced persons and other vulnerable people. ASB currently has a portfolio of more than 50 relief, rehabilitation, development and DRR projects in countries like Niger, Nicaragua, Serbia, Bosnia and Herzegovina, Kosovo, Indonesia, Mozambique, Haiti, Georgia, Ukraine, Iraq and Greece.


ASB Greece

Arbeiter Samariter Bund Deutschland e.V (ASB) started its activities in Greece in March 2016, focusing on the provision of Humanitarian Aid to refugees/migrants. Between 2016 and 2018 the ASB implemented two major projects funded by the European Union (DG ECHO) and the German Federal Foreign Ministry. In 2017 the ASB  built the technical facilities and shelters for the Long – Term Accommodation Centre (LTAC) of Diavata and in 2018, ASB acquired four accommodation sites in the Epirus Region (Katsikas, Filippiada, Doliana and Konitsa).

In 2019, the ASB with the funding of the Directorate – General for Migration and Home Affairs of the European Union (DG HOME) and in coordination with the International Organisation for Migration (IOM) implemented the “Improving the Greek Reception System Through Site Management Support and Targeted Interventions in Long – Term Accommodation Sites” project for the sites of Diavata, Filippiada, Katsikas and Doliana.

In 2020 the ASB implemented the Program “Supporting the Greek Authorities in Managing the National Reception System for Asylum Seekers and Vulnerable Migrants (SMS)”, for the LTAC of Diavata (Thessaloniki region), Katsikas, Filippiada, Doliana and continues it into 2021 as a no cost extension and with the addition of the LTAC of Agia Eleni.




  1. Job Overview/Summary:


As the Site Management Support (SMS) actor at Diavata site in Thessaloniki, ASB implements a wide range of activities, including maintenance and repairs of the facilities and public networks, legal assistance, running of the Help Desk service, identification of individual needs and protection of highly vulnerable persons, access to public services within and outside the site and non-formal education activities.


The full SMS team in Diavata consists of the Team Leader, the SMS Officers, Cultural Mediation Officers and Camp Assistants.


The SMS team works together with the Protection, Communication,  NFE and WASH/Shelter teams at the site and cooperates closely with the Greek authorities, other public organisations and actors. Overall management and supervision is provided by the SMS Manager who is acting as the direct line manager of the SMS teams in North Greece and Epirus.


For the specific job opening, ASB is looking to employ a qualified professional to work in its site as an (Farsi language) Cultural Mediation Officer. Under the overall supervision and management of the Diavata Team Leader and the Senior SMS Officer – CM Focal Point, the Cultural Mediation Officer will provide Cultural Mediation services to the Third Country Nationals speaking and adequately understanding the Farsi language, as well as interpretation services when needed[1]. The Cultural Mediation Officer acts as the focal point for the communication between the PoC and the actors present in the site, as well as other actors and public services available in the broader area for the PoC.


The candidate is required to be a proactive person and a good team player willing to support the population of concern and the SMS team at the site during delivery of services and implementation of activities.


Tasks and Responsibilities:


  • Interacts with the PoC daily receiving feedback and requests and providing responses either straight forward (for simple/ common topics) or upon feedback by the other teams (for complicated topics)[2].
  • Elicits information from beneficiaries about their preferred methods of engagement, designs with beneficiaries and other stakeholders and ASB programs impactful and accessible community engagement programming, implements the selected programming and follows-up on the outcomes, benefit and engagement with beneficiaries.
  • Works together with the SMS, WASH/Shelter, Protection, Communication and NFE staff facilitating activities.
  • Supports with interpretation services other teams and other actors or organisations, according to the needs and as requested by his/her line manager.
  • Ensures that the language and communication skills used are culturally appropriate and relevant. After the communication is finished, provides relevant feedback to the parties involved aiming to increase bicultural awareness at every chance.
  • Respects and understands the needs of people from a variety of backgrounds and cultures.
  • Proactively provides feedback on the host community’s cultural background to the PoC, aiming to support the integration process.
  • Reports challenges, trends, and major issues to his/her line manager within his/her weekly report.
  • Proceeds with written translations for key messages essential to be communicated to the hosted population.
  • Interprets official documents and signs the documents confirming that he/she has interpreted the content of the document to the Person of Concern[3].
  • Facilitates communication with communities, together with other staff, by organizing regular meetings with community members to exchange feedback, set action points and follow up on them.
  • Supports SMS activities related to data collection, population mappings and verification exercises.
  • Runs the Help Desk service, supported by other team members.
  • Runs scheduled and ad hoc outreach exercises.


  1. Other Tasks:


  • Compiles a weekly report, reporting tasks and activities performed, challenges, trends, and major issues.
  • Supports other ASB departments and other actors, translating key messages towards the population of concern.
  • Supports the M&E Officer of ASB in conducting surveys and ensuring that the ASB complaint mechanism is accessible for the refugees.
  • Any other duties as may be assigned by the line manager.



  • During his/her work, uphold all relevant ASB standards and specifications for the position, codes of conduct, and humanitarian principles.
  • Act in a way that is sensitive to gender, protection, the environment, and other important cross-cutting concerns.
  • Fully comply with the ASB safety and security procedures.


This job description is not an exhaustive list of the skills, effort, duties, and responsibilities associated with position. All staff of ASB is expected to be flexible and contribute constructively towards achieving the goals of ASB in Greece.


  1. Reports to:

SMS Senior Officer – CM Focal Point and the Team Leader


  1. Staff Management:
    1. Directly: None
    2. Indirectly: None


  1. Collaborations:

SMS, Protection, NFE, Communication and WASH/Shelter Field Staff, other field actors


  1. Requirements:
  • Completed high school or higher education.
  • Spoken and written fluency in Farsi Language and good understanding of the relevant cultures.
  • Spoken and written fluency in Greek and/or English or other languages would be an asset.
  • At least one year working experience in a related field; previous working experience with local or international NGOs will be considered as a strong advantage.
  • Ability to establish and maintain good working relationships in a multi-cultural and multi-disciplinary environment.
  • Excellent interpersonal and teamwork skills, flexible and wide understanding of the community’s needs.
  • Greek National, or legally allowed to work in Greece.
  • Patience, a ‘can-do’ mentality and politeness.
  • Sensitivity to the needs and priorities of different sectors of the community.
  • Literacy, numeracy, and record keeping skills.
  • Ability to work independently and efficiently.
  • Openness to accept ASB’s Greece working values, such as:
  1. Open, Honest and Professional Relationships
  2. On time, Open and clear horizontally and vertically communication
  3. Transparency
  4. Integrity
  5. Team Work
  6. Productive attitude to excellence
  7. Recognition and rewarding
  8. Pride for the Humanitarian Orientation
  9. Willingness for the extra mile
  10. Collaboration for professional evolution, training and learning


  1. Benefits
  • Standard twenty-four days of paid leave per year (plus seniority legal additions);
  • Extra private life and accident insurance;
  • Relocation accommodation bonus, 7 days if applicable to the position
  • Organizational phone, with monthly credit;


  1. Base of Position

Thessaloniki, Greece


  1. Length of contract

Till 31.08.2021.


How to apply:

All interested parties are requested to submit their CV and Cover Letter in English to the following address: clearly stating CUL MED-FARSI/SKG ” and in the subject field.

The deadline for application submission is June 18th at 23:59 hrs.


By applying to this Job Advertisement, the applicant concedes that ASB Greece will manage any data provided by her/ him until the end of this process and only.

If the applicant wishes for the data to be kept for a period of 6 months, in order to be included in other similar recruitment process, should be clearly stated in the application email by copying the exact following:


“ I concede and allow ASB Greece to keep the documents/ files and data included in them, for a period of 6 months, starting from the date of dispatch, and in order to be used only for the purpose of further recruitment that I might be suitable. I have the right to recall this consent at any point, by sending a written application in the form of email to ”.



[1] Interpretation services are provided during sessions or appointments with the Protection and NFE team as well as with other field actors and public services. Interpretation is provided based on a weekly schedule.

[2] For this purpose, regular briefing is provided to the Cultural Mediation Officers, during weekly team meetings and ad hoc, by other ASB teams or other actors.

[3] By signing the document ASB Cultural Mediation Officers confirm that they have provided (verbal) interpretation of the document’s content to the Person of Concern.